Job Vacancy CUSTOMER SERVICE ASSISTANT At Shinyanga Urban Water Supply and Sanitation Authority

Job Vacancy CUSTOMER SERVICE ASSISTANT At Shinyanga Urban Water Supply and Sanitation Authority

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Shinyanga Urban Water Supply and Sanitation Authority (Ajira mpya SHUWASA) is an Autonomous Utility which was established under section 3(1) of Cap. 272 of 1997 as reviewed by section 60 of the Water Supply and Sanitation Act No.12 of 2009. SHUWASA is charged with the overall responsibility of operations and management of potable clean water supply and sanitation services within Shinyanga municipality. SHUWASA performs its duties under the supervision of the Executive Board of Directors with functions and responsibilities well stipulated in the Water Works Ordinance and Memorandum of Understanding (MoU) between the Ministry of Water and SHUWASA.

Shinyanga Urban Water Supply and Sanitation Authority’ (SHUWASA) is hereby advertising to the public invitations for applications from dynamic, energetic, dedicated, qualified, motivated, experienced and performance driven male and female Tanzanians to fill the following vacant Posts: –
Job Vacancy CUSTOMER SERVICE ASSISTANT At Shinyanga Urban Water Supply and Sanitation Authority
THEAJIRA TANZANIA

Nafasi za kazi CUSTOMER SERVICE ASSISTANT
Holder of an Ordinaiy Diploma in in Business Administration, Marketing and Water Resources Engineering with Form IV/ VI Certificates from a recognised institution and a three |3] years working experience in Customers Relations operations

Key Duties and Responsibilities
  • Assisting the Customer Service Officer in promoting the activities and good public understanding of the Authority.
  • Providing accurate water bills to customers who come to collect their bills at the office.
  • Ensuring that all identified vulnerable people are provided with free water at accurate amount using accurate procedures.
  • Ensuring that new customers are registered with the right account numbers at the right zone.
  • Providing accurate water kiosks bills and making sure that the bills are paid on weekly basis.
  • Keeping proper records of new customers.
  • Listening to customers and providing the solutions for their problems.
  • Performing any other duties as may be assigned by Supervisor
  • Age Limit Not above 45

REMUNERATION:
Competitive remuneration packages will be offered to the successful candidates basing on proven good track of records, qualifications, experience and interpersonal skills.

MODE OF APPLICATION
If you meet the above given criteria kindly comply with the following conditions;
Send a signed application letter with an update and detailed personal Curriculum Vitae showing age, present employer and position, current salary and other benefits, day time working telephone number, and names and contact addresses of three referees.
Applicant must attach their certified copies of their certificates (Birth, O-level, A-lcvcl, College and University Certificates).
Certificates from foreign examination bodies for Ordinary’ and Advanced level education be verified by NF.CTA and Certificate from foreign Universities must be verified by TCU.
Applicants employed in Public Service should route their applications through their respective employers.
Presentation of forged certificate and other information will necessitate to legal action.
Application duly adhered on the above mentioned items should be received on or before 13thJune,2019.
Managing Director

Shinyanga Urban Water and Sanitation Authority,

P.O. Box 29S,

SHINYANGA

Only candidates meeting the minimum requirements will be contacted. If you have not heard from us within one month after the closing date, kindly assume that your application was not successful.
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