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NAFASI ZA KAZI / AJIRA TANZANIA
Call Centre Supervisor
Office Location: Head office-Kinondoni Dar es Salaam
Reporting to: Business Development Manager
Department: Sales
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NEW TANZANIAN JOBS OPPORUNITIES (500+ POSTS)
Description of core duties:
Handling Incoming and Outgoing calls
Documentation on information
Reports on Client needs and how they were handled
Handling Customer complaints
Seeking customer feedback on the service they receive.
Reminding clients on payment dates.
Gathering info about Market trends e.g. how did the client find out about PCL
Informing clients and Marketing about the Group's new Products
Liaising with Head Office and /branches
Tele-marketing via outgoing calls
Converting Incoming calls to sales
Referring clients to our closest branches
Training on - Customer Care, Telemarketing, discuss on non-work related matters
Regular meetings to discuss how the dept is working, how customers are being served, any challenges and sharing info.
Provide reports on the performance of the customer care centre and on market trends
Giving feedback to Top Management on monthly sales done and assist them In budgeting.
Reports on social media and Website and company feedback emails.
Regular Updating the database
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| Job Vacancy at Platinum Credit Ltd |
Description of minimum knowledge, skill and competency needed for the job
At least a Bachelor Degree in Business Administration or Marketing.
Experience in a call center or customer service environment.
Knowledge of administration and clerical processes.
Good data entry and typing skills.
Listening skills.
Verbal and written communication skills.
Problem analysing and problem solving. Stress tolerance and reliance. Teamwork.
Good computer and database skills
Applications should be sent to: careers@platinumcredit.co.tz
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