Grievance Mitigation Committee Manager (GMC) at ASA Microfinance (Tanzania) Limited

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Grievance Mitigation Committee Manager (GMC) at ASA Microfinance (Tanzania) Limited
THEAJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019 
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THEAJIRA TANZANIA

Position: Grievance Mitigation Committee Manager (GMC) -01 Post
Company: ASA Microfinance (Tanzania) Limited
Location: Dar es Salaam
Job type: Full-Time
Job category:   Accounting and Banking Jobs
Job Responsibilities:
Reviews procedures and protocols, making appropriate recommendations for improvement.
Assures that the most current grievance policies and procedures are accurately followed.
Receives grievances.
Forms an arbitration panel on a case-by-case basis.
Ensures that proper protocol is followed.
Reports findings of the arbitration panel to the appropriate person(s) and governing body.
Maintains records of each grievance according to established protocol, ensuring confidentiality.
Academic Qualification & Experience Requirements:
Minimum bachelor’s degree in any discipline.
MSc/MBA is a plus.
Minimum 5 years professional experiences in Government or in any reputable Organization.
Preferably Retired Government Employee.
Well conversant with Ms Office Package, Word & Excel
To be a force of proposition for the company.
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