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Background – TANESCO
The Tanzania Electric Supply Company (TANESCO) is focusing on increasing the outreach and service quality of its Energy products for Tanzanian people. Next to its current passion as a leading provider of electricity is to be more efficient customer focused utility for Tanzania and beyond. The Company has the largest electricity generation, transmission and distribution network in Tanzania. In order to reach its goals, the Company will, in the coming years invest heavily in its generation, transmission and distribution network, its business systems and human capital. TANESCO now invites applicants who are self-motivated, honest, hardworking and committed individuals to fill the under-mentioned posts for Specified Period Employment Contract for the Financial Year commencing 1st July 2019 to 30th June, 2020 in Northern Zone. The zone comprises of Manyara, Kilimanjaro, Tanga and Arusha regions.
Specific attributes for the Positions to be filled:
All Candidates must:
Demonstrate impeccable performance track record;
Demonstrate high degree of integrity;
Possess good communication and interpersonal skills;
Be self-driven and capable of working with minimal supervision;
Be capable of delivering excellent results while working under pressure with tight deadlines;
Possess knowledge and competency in Information and Communication Technology (ICT) applications.
Possess problem solving skills.
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| THEAJIRA TANZANIA |
POSITION: CUSTOMER SERVICE REPRESENTATIVES/RADIO TELEPHONE OPERATORS.
REPORTS TO: REGIONAL CUSTOMER RELATIONS OFFICER
WORKSTATION: ARUSHA (12 POSTS); KILIMANJARO REGION (20 POST);
TANGA REGION (14 POSTS) AND MANYARA REGION (7 POSTS)
POSITION OBJECTIVE
To respond on time to customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region.
DUTIES AND RESPONSIBILITIES
Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly.
Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM).
Proper recording of time used to restore/repair/respond to customer complains/breakdowns.
Answering customers queries and give clear clarification to customers.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Adhere safety matters in the department to ensure safety to employees, customers and equipment.
KEY KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED FOR THE JOB:
Certificate in Marketing or Customer Services from registered and recognized Institution/University.
Certificate of Academic Secondary Education (Form IV or VI) (Not School Leaving Certificate or result slips).
Computer knowledge is compulsory.
REMUNERATION
An attractive compensation package will be offered to the successful candidates.
HOW TO APPLY
Qualified and interested candidate may apply by sending a detailed application letter clearly stating why you should be considered for the position and how you will add value to the company.
All Applications must be accompanied with a detailed curriculum vitae, copies of relevant certificates and contacts of three referees.
Application letters should clearly state the candidate’s name, secondary examination index number and year of examination appearing in the attached academic certificates.
Applications should be sent to the below indicated addresses only.
IMPORTANT NOTICE TO ALL APPLICANTS:
❖ First appearance: 21st May, 2019
❖ Deadline for submission of applications is two weeks from the date of advertisement.
❖ Applicants must be ready to work in any of the indicated Workstations.
❖ Applicants must include reliable phone numbers and/ or e-mail for effective communication.
❖ Applicants who will not be invited for an interview should consider themselves unsuccessful.
❖ These employments are for Twelve (12) months Employment Contracts only and will not be renewed.
❖ Please note that phone calls or any kind of soliciting for these positions by applicants or relatives will automatically lead to disqualification.
❖ Never pay to have your application considered. Any call requesting payment for any reason is a scam. If you are requested to make payment for any reason please contact our Office 0272644507/8/9 Tanga or Communication Office through 022-2451130/38, info@tanesco.co.tz or communications.manager@tanesco.co.tz.
SENIOR ZONAL MANAGER
NORTHERN ZONE,
TANESCO – TANGA REGIONAL BUILDING,
4th FLOOR, ROOM NO.405,
SWAHILI STREET,
P. O BOX 5048,
TANGA.
E-mail: seniorzm.north@tanesco.co.tz
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