Job at Abercrombie & Kent Tanzania, Operation and Customer Services Manager | Deadline: 16th April, 2019

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THEAJIRA TANZANIA

New Jobs in Tanzania 2019: Abercrombie & Kent Tanzania, Operation and Customer Services Manager
THEAJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019 THEAJIRA

Job Title: OPERATION AND CUSTOMER SERVICES MANAGER
SKILLS REQUIRED FOR THIS POST
This is a managerial position and the successful candidate will require the following

• Fluent written and spoken English is absolutely imperative.
• Fluency in two other European languages – German, French, Spanish, Italian
• Hold as degree in Tourism or Diplomacy or Customer Service Skills
• Be located in an area with a good phone signal
• The ability to problem solve is essential
• Able to handle demanding and difficult clients and agents 24/7
• Good organizational skills
• Have good diplomacy skills to deal with guests.

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NEW TANZANIAN JOBS OPPORUNITIES 2019 (1,190+ POSTS)

JOB DESCRIPTION

• The job entails all aspects of the operation and ensuring that guest issues are handled in a quick and professional manner
• High standards and presentation of proposals to agents and clients.
• Following company policy and standards for uniform, paper work and presentation.
• Training staff in company policy and requirements.
• Training of Meet & Greet staff and overseeing their work.
• Following up the guest questionnaires.
• Ensuring everything goes smoothly for guests on the ground.
• Handling any problems that occur with guests while with us.
• Dealing with agents on behalf of their clients for any issues on the ground.
• Liaison with transport for vehicle allocations
• This is not an 08.30 – 17.00 hrs position. With time differences calls can come at any time and the successful candidate must be able to deal with these. Poor phone lines and communications and guests for whom English is not their first language, means that the person for this position must have clear English speaking skills for handling guests in problem situations.

How to Apply
For all interested candidates please send your applications to lcade@abercrombiekent.co.tz and deadline is 16th April, 2019.
The positions is open to Tanzanians and also expatriates but please ensure that you have the skills and necessary degree / diploma for this position. 

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