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Operations Officer
CVPeople Tanzania | Full time
Dar es salaam, Tanzania | Posted on 02/08/2022
Tanzania
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About the Organisation
Established in 2004, the Financial Sector Deepening Trust (FSDT) is a donor-funded financial sector market facilitator that aims to achieve poverty reduction through a transformative financial sector, that offers inclusive and sustainable financial solutions to improve the livelihood, wellbeing, and empowerment of underserved Tanzanians. FSDT’s work is guided by the Making Markets Work for the Poor (M4P) approach, which aims to develop market systems that benefit poor people, offering them capacities and opportunities to improve their lives.
Currently, our main target markets are women and youth, who have been identified as the most financially excluded market segments in the country. FSDT is dedicated to supporting the financial sector in delivering inclusive, quality financial solutions that meet the financial needs of women and youth.
Through FSDT facilitation, we hope to achieve the following changes in the market:
- Improved policies, legal and regulatory frameworks that promote gender equality as well as economic and financial opportunities for women and youth;
- Improved availability of relevant financial sector infrastructures that will equip the financial sector players and other stakeholders with the ability to meet the needs and aspirations of women and youth;
- Financial service providers developing and scaling innovative and responsive financial solutions/tools for women and youth to promote equality, empowerment, and wellbeing;
- Improved confidence and capability of women and youth to demand and use financial solutions.
The Opportunity
FSD Tanzania is seeking applications for the position of Operations Officer
JOB TITLE: Operations Officer
DEPARTMENT: Finance & Administration
REPORTING RELATIONSHIPS: Reports directly to HR & Corporate Services Manager
About the Job
The Operations Officer is responsible for providing office services, front desk, and telephone communication management services in the most efficient and timely manner and to the standards and expectations of AFR staff and visitors. The role holder acts as the first point of contact and resource to all incoming guests and staff. S/he provides collaborative day-to-day general office management, clerical, logistical and administration support to executive functions of AFR in a professional manner; taking initiative to reduce workload on Senior Managers wherever possible.
Key Responsibilities
1. Reception Services
Manage an efficient and well-informed front desk; represent the organisation's brand by ensuring that visitors and all incoming and outgoing communications are handled with maximum efficiency and professionalism.
2. Facilities Management & Maintenance
Manage FSDT's office facility ensuring an appropriate standard of health & safety, security, and environment is maintained at all times.
3. Procurement
Manage the procurement of equipment, services and supplies as necessary to support the smooth running of FSD Tanzania operations; as requested, support with procurement related to projects (for instance by conducting research on prospective suppliers, maintaining the supplier database and providing logistical support to procurement committees.
4. Travel Arrangements
Make travel arrangements for departmental staff and key external stakeholders on FSDT business; giving attention to safety, security and wellbeing of the traveller whilst complying with FSDT's policies and any statutory requirements.
5. Meetings & Events Management
Support key meetings and events (including Board meetings); ensuring that all necessary logistical support is provided so that participants can focus on achieving the purpose of the event.
6. Leadership & Empowerment of the Team
Lead the Administration team (Driver, and suppliers of office goods and services) to deliver excellent support services and maximises value for money on investment from FSDT's resources.
Qualifications and Education
- Bachelor's Degree from a recognised University
- Master’s in Business Administration is an added advantage
Essential Experience, Knowledge and Skills
- At least 4 years’ post-graduation experience working as an Executive Assistant or Office Manager; ideally with experience of supervising junior staff
- Good working knowledge of financial sector development is preferred; otherwise experience of working in a donor-funded organisation
- Ability to build and maintain relationships with individuals and senior stakeholders in the calibre of Board Members, CEOs, Funders
- Experience of the management of significant events (ideally where the logistics has been quite complex); experience of supporting Board meetings is an added advantage
- Experience of the procurement of goods and services relevant for operations management (e.g. travel, events, office supplies); understanding of good practice in procurement
- Fully conversant with Microsoft Office, especially Word, Excel, PowerPoint and Outlook
- Outstanding communication skills, including the ability to write in English to a high standard, and to produce quality documents in line with an organisation’s brand; experience of editing the work of others is an added advantage
Personal Characteristics
Commitment & Drive for Results:
You have values and personal ambitions that are aligned with FSD Tanzania's goals to improve livelihoods, wellbeing, resilience and empowerment of Tanzanian women and youth. This commitment is exemplified by reliably delivering work assignments, on time and to standard, and being willing to put in 'extra mile' effort if it's needed to achieve an important goal. You have a track record of the highest standards of ethical behaviour, upholding the spirit as well as the letter of the law.
Initiative & Decisiveness
You have a strong sense of ownership: taking personal responsibility for whatever work you have been allocated and seeking to achieve the best possible outcomes. You are proactive in seeking out information or resources that are necessary for success, and you're able to overcome the usual problems or obstacles that are experienced in day-to-day work. You have a reputation for getting things done, without needing to be pushed or reminded; and you can make appropriate decisions within the scope of your role.
Learning & Innovation
You are committed to developing your skills and knowledge, always seeking to enhance your personal contribution; this is demonstrated by your positive response to advice and feedback. You are willing to tackle a challenging situation where you may not have all the answers, taking initiative to learn whatever is necessary for success. You have a track record of flexibility - adapting promptly to changes in circumstances and contributing your own ideas to improve ways of working or enhance the achievement of goals.
Relationship Building
You take an interest in other people and you're sensitive to their needs and concerns; you listen well and are genuinely interested in hearing and understanding someone else's point of view. You have a track record of collaborating well with colleagues and clients; others trust you to contribute to the team effort, and to treat people with respect.
Communication & Influencing
You understand the potential impact that your behaviour can have on others - you are 'self-aware'. This means you can read a social situation correctly and have the self-control to adapt your behaviour to fit in, or achieve good outcomes. You can anticipate the needs of others and you're thoughtful about providing assistance or passing on useful information. You're also able to discern when to withhold information because it is personal, private, potentially embarrassing, or confidential
Thought Leadership
You think ahead about what needs to be done, mentally rehearsing or planning in order to accomplish good outcomes and avoid potential problems. You take initiative to ask questions, and gather any information that is required to properly understand a given task. You are able to meaningfully apply knowledge that you learned in another setting to the task at hand. You have a reputation for being knowledgeable and well informed; you can organise information or data effectively and draw logical conclusions from it, readily sharing your insights with others.
Resilience & Resourcefulness
You manage emotional reactions well, remaining effective and professional despite experiencing ‘difficult’ feelings (e.g., disappointment, frustration, anxiety, stress). You're able to ‘bounce back’ in the face of setbacks, failures, or disagreements - you develop an alternative approach and have another go. If a situation demands it, you are also able to say ‘no’ and seek options for how the needs of the other person can still be met; you are able to politely set appropriate limits and boundaries, to manage your workload, or to do the right thing.
Application deadline 28th February 2022
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