Job Vacancy Network Operation at Nokia Tanzania - Dar es salaam | June, 2019

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Job Vacancy Network Operation at Nokia Tanzania - Dar es salaam | June, 2019
THEAJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

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Position: Network Operation – Dar es Salaam
MAIN ACTIVITIES
Ensures the network performance analysis are carried out and initiates the resolutions of the analysis.
Proactively detects and resolve network faults and incidents, informs Service Desk or customers, using processes and platforms to deliver 24x7x365 monitoring of the infrastructure.
Coordinates field operation activities to deliver corrective equipment, network and site maintenance
Continuously ensures that best practices are applied and learning from previous issues in performance are capitalized and shared with peers; is also responsible for ensuring that relevant decisions and actions are taken.
Is the key contact for customer in its network management ; is responsible for creating, maintaining and improving the relationship with the customer on a day-to-day basis : operations review, escalation (if necessary), reporting

WORKING MODE
On a daily contact with the customer
Works closely with the PM to follow the services to deliver
Collaborates with Sales team in case of new services proposal

THEAJIRA TANZANIA

COMPETENCIES
Communication
Consulting & Customer Business
Support
Network Operations
Financial Management
Partner & Customer Relationship Mngt
Architecture & Solution Building
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